Vartus

Delete your Vartus account

You can request deletion of your account and all associated data at any time — you do not need to install the app to do so. Only the account owner may submit a request.

How to request deletion

There are two ways to request deletion:

  • Use the form below — enter your username and contact email and submit. You may also email us directly at support@vartus.app with the subject “Account deletion request — <username>”.
  • From the app — go to Settings → Account → Sign out, then email support@vartus.app to request deletion.

Request deletion

We will send confirmation of the deletion to this address.

What would you like to delete?
Or email us instead

What will be deleted

When you delete your account, we permanently remove:

  • The account record (username and password hash).
  • All registered devices (deviceKey).
  • All uploaded installed-apps snapshots.
  • Refresh tokens.

What is not stored on the server

The VPN traffic journal and scan results are never uploaded — they exist only on your device and are removed together with the app. There is nothing on our servers to delete for these.

Timeline

We confirm your request by email and complete deletion within 30 days of verifying the request.

Partial deletion

You may request deletion of your uploaded app snapshots only, without deleting the account. However, in that case the account will be deactivated, because uploading the installed-apps list is a condition of using the account service.

Related

For details on what data we hold and why, see our Privacy Policy.