Support
Have a question or a problem? Reach out and we'll help.
Email support
support@vartus.appWe typically respond within 2–3 business days.
Frequently asked questions
- How do I get an account?
- Accounts are issued on request and reviewed manually. Submit the form on the Request an account page and we will reply to the email you provide. Every core feature of Vartus works without an account.
- What does the VPN monitor do, and why is it local-only?
- The VPN interface lets Vartus inspect the network traffic leaving your device — domains, IP addresses, ports, and per-app volume — so it can flag suspicious connections. All of this analysis happens on your device. Your traffic is never routed through an external server, HTTPS is never decrypted, and no traffic data ever leaves your phone.
- How do I delete my account?
- Visit the Account Deletion page. You can request deletion there without installing the app; we confirm by email and remove your data within 30 days.
- Why does the app need access to the list of installed applications?
- Vartus is a device-security app. Reading the full list of installed applications is required to scan them for malware indicators — this is the core function of the app. On the device this powers offline scanning; if you sign in to an account, the list of package names is also uploaded for server-side threat analysis, as described in our Privacy Policy.
- Does the app collect analytics or show ads?
- No. Vartus contains no analytics or crash-reporting SDKs and displays no ads. It collects no location, contacts, camera/microphone, SMS, files, hardware identifiers, or advertising identifiers.